Meeting the moment: Microsoft’s 2024 Impact Summary

In the past year, we’ve witnessed remarkable examples of how AI can be applied to address some of the world’s most difficult problems—problems that until recently, we accepted as unsolvable either because the scale was too enormous (monitoring the health of the Amazon rainforest) or because getting powerful technology into the hands of everyday people was too expensive (diagnostic tools to detect disease in remote areas).

But it turns out that when you enable teams of scientists and engineers to develop creative AI-driven solutions designed and implemented with the input of local communities, governments, private companies, and NGOs, the results are astonishingly effective and efficient.

At Microsoft, we know that AI is going to be the driving, transformative force in the effort to bring education, healthcare, and opportunity to everyone, everywhere. But to realize our mission of empowering every person and every organization on the planet to achieve more in this AI era, we need to bring AI and the infrastructure that supports it to the areas of the world that were left behind in prior industrial revolutions.

That’s why, in addition to making AI investments in the past year in places like Australia, the UK, Germany, France, and the United States, we also went to Indonesia, Malaysia, Thailand, Kenya, Mexico, and Brazil. We aren’t doing this alone; we are partnering with governments, private companies, and NGOs to build infrastructure that will result in carbon-negative, water positive data centers as well as skilling courses to create meaningful employment.

None of this works without trust. Our business runs on trust, and it’s earned through an overriding commitment to security built into our products, openness to regulation, and transparency. This report details how we’re living up to our exacting standards in expanding opportunity, building trust, protecting fundamental rights, and advancing sustainability. There’s much more to do, but with AI and the collaborative power of billions of people worldwide, we will continue to tackle tough problems and solve them together.